RP Distribution Inc. Terms & Policies
1. Proof of operating business license: Photocopy of current business license. We do B2B (business to business) only.
METHOD OF PAYMENT
1. PREPAID: CREDIT CARD Mastercard and Visa are accepted.
All prices and discounts are subject to change without notice. RP Distribution Inc has a best price matching policy on all brands of which we are a direct distributor. Visual and written verifiable proof must be provided. Contact us for the terms and conditions of this policy.
A manufacturer part number must be provided for all items. While RP Distribution Inc. strives to provide the best service and assistance to all our customers, we are not responsible for any order errors that may occur after consultation. The customer has final decision regarding part numbers ordered.
All orders will “ship complete” unless the option to split ship has been selected.
SPECIAL ORDER ITEMS
Any item that is “Special Order” cannot be cancelled once the order has been placed. All Special Order items are final sale and are not returnable. When a part or a product is not a stock item, you are required to submit your order using the item's official manufacturer's part number in writing (through the e-commerce portal or via email).
PARCEL PICK-UP TIME OF COURIER SERVICE PROVIDER
All orders placed by 15:00 will be shipped on the same day via Purolator.
Only authorized company personnel may pick up products at RP Distribution Inc. Authorized personnel will be asked to sign for the order being picked up attesting to the accuracy of the order and may be provided with a copy of the invoice.
RP Distribution Inc. accepts returns on stock items that are in ‘NEW’ and ‘UNINSTALLED’ condition only. Please return the part with the original packaging. You will receive a store credit (COF) for the part once your return has been approved. You have 30 days starting on the invoice date to return a stock item. After that delay, a 20% restocking fee is applicable, minimum $5.00. After 60 days from the invoice date, the restocking fee will be 30%, minimum $10.00. No returns after 90 days*. Returns must be accompanied by the RMA issued by RP Distribution Inc. *Conditions may apply.
No returns on electronic products or turbochargers or intercoolers. WE DO NOT ACCEPT ANY RETURN ON SPECIAL ORDER ITEMS; all Special Order items are non-returnable.
All returns must be accompanied by a Return Merchandise Authorization (RMA). Contact us at [email protected] with your part number, invoice number, and reason for return. Any return made without an RMA may experience delays or may be refused.
RP Distribution Inc does not offer any warranty on the products it sells. All items are covered by the manufacturer’s warranty only. RP Distribution Inc. will assist with warranty claims, where possible. Some companies will require that the end user handles the warranty claim directly. Credit for defective merchandise can only be issued once the product is inspected and the claim approved by the manufacturer. All return shipping for warranty items is the responsibility of the customer.
We ship orders within Canada and are currently working on the possibility of shipping orders to USA and International.
Prices do not include freight/shipping charges. Special prices or discount will not qualify for free shipping or free freight.
All drop shipment addresses must be submitted in writing on the purchase order. All drop shipments must be prepaid, and you are responsible for any fees, including reshipment (due to dropship customer refusal of the package/return to sender), address corrections, etc. Dropship fee of $9.00 may be applicable.
CREDIT / TERM
Terms and policies for a NET account can be found here.
OWNERSHIP OF PRODUCTS
All parts shall remain the property of RP Distribution Inc. until paid for in full.
RESPONSIBILITY OF ACCOUNTS
As your company owner/president/Legal representative, you are deemed responsible to pay any amount owed to RP Distribution Inc. personally, should your company be no longer able to pay. Should there be more than one representative; RP Distribution Inc will consider all representatives to be fully responsible of the entirety of the debt. If your company declares bankruptcy, is sold or closed for business, you accept to pay the amounts owed personally.
If we do not receive payment for the invoice in a timely manner, RP Distribution Inc. will turn the account and outstanding payments to the collection agency. Once your company is turned over to the collection agency, your company will be responsible for any fee charged by the collection agency, interest charge, and any other applicable charges.
DAMAGE CLAIMS/SHIPMENT SHORTAGES
Damaged shipments should be checked in the presence of the carrier. All claims for damage or loss to your shipment must be made with the carrier within 24 hours. All claims must be initiated by the customer directly with the carrier. All packing materials must be kept by the recipient so they can be investigated by the carrier; RP Distribution Inc. is not responsible for clients and/or their customers who misplace or discard the packaging of a damaged shipment. RP Distribution Inc. will not initiate any claims with the carrier. Claims for shortage of items or damaged shipments must be made within 2 working days of receipt.
RP Distribution Inc. reserves all the right to terminate any account that does not meet the above terms and conditions.
In the event that legal proceedings are required to resolve a dispute, all claim and filing must be made with the Supreme Court of Quebec or the Small Claims Court of Quebec. Attorney fee, court costs and any other fee incurred to RP Distribution Inc. shall be your responsibility.